The Removals Industry Ombudsman Scheme

For your added protection, AJ Stephenson are full members of the The Removals Industry Ombudsman Scheme.

The Removals Industry Ombudsman Scheme has been established to provide the removals industry with an independent service to resolve disputes between member companies and their clients, both domestic consumers and commercial organisations, if the normal complaints procedure has not produced a satisfactory conclusion.

The Scheme is managed by an independent Committee, and it has appointed an Ombudsman, Shelley Radice, who has no connection with any removal business.

Complaints are investigated free of charge. For more information about Ombudsman Schemes, see the British & Irish Ombudsman Association: www.bioa.org.uk

Removal Protection Bond

The Removal Protection Bond is an insurance product that offers protection from a host of removal day problems that occasionally occur and when they do are expensive and stressful.

1. Up to£1500 On One Claim
(a) The insurer will pay up to £1500, wherever possible direct to your supplier if, as a result of removal day problems, you cannot move into your new home. The payments that they will make on your behalf include:

• Unexpected removal/storage charges
• Bed & breakfast bills
• Pet boarding bills
• Plumbers, carpenters, electricians, glaziers, locksmiths, gas fitters should there be an emergency situation when you arrive at your new home

(b) In the event of your car breaking down or having an accident on the way to your new home.

• Roadside assistance
• Vehicle recovery
• Car hire

2. Vehicle Back Up
Your prearranged move date is protected as far as is practical by a unique vehicle back up facility with access to more then 1500 removal vehicles.

3. Free Legal Advice
You have access to free legal advice for a period of three months including and following removal day

4. No Form Filling Required
(a) Your remover can issue The Removal Protection Bond policy without you filling in a form
(b) You can make claims without filling in a form

5. 2000 Phone Lines24 Hr Cover
The insurers are domestic rescue specialists with around 2000 telephone lines and they are open 24hrs a day every day of the year.

6. Instant Assistance
In the event of an emergency that is covered by the Removal Protection Bond, simply ring the emergency rescue number printed on your cover note and the insurers will always, wherever practical, arrange and directly pay for assistance.