Some people think they should leave the survey until they exchange contracts so they know the date is definite. This is not a good idea as you may find your chosen remover is booked. If you get a quotation from us it will stand for 6 months this way you will be able to prepare for your move in good time.

Nothing! Our survey is free and will include loads of useful information, a moving pack, DVD and a detailed Quotation.

Just let us know and we will keep your details on our system for any future requirements you may have such as Storage or moves in the future, you will be our customer either now or in the future and you can expect the same caring service at any time.

Yes assuming it’s not too close to moving day and we have availability, we can pack on a per carton basis which will reflect the items you have packed. Please note any items packed by you will not be covered for insurance.

Payment is due 7 days in advance in full. In most cases people pay by credit card or debit card. You will receive a confirmation of Removal day letter and a receipt of payment. The advantages are that your move is paid for and therefore a definite, you won’t have to wonder if the van will turn up, and also if you pay by credit card you will be protected under the Consumer Credit Act . Also you will have paid the right amount and will not have to worry that additional charges will be added at the last minute at the remover`s discretion.

Once you have signed and returned the quotation acceptance form we will deliver your packing materials. If you do not have a provisional moving day we will charge a small deposit which is returnable if you move with us on a day we can do. If we can’t do the day you want we will charge you the cost price of the materials you have used.

We will supply small boxes for books, standard boxes for most other items, clear plastic bags for bedding & cushions etc, paper, bubble wrap & tape. You will also receive a packing information sheet.

This all depends on the type of removal. If it is a local removal we will normally arrive between 8-8.30 am and look to be loaded by 12noon. This will give you time to hand in the keys and collect the new keys. It will also give us time to get set up at the new property and have something to eat. We will normally be unloaded by 5pm - however, this may be later, especially if there is a delay for the keys to be released.

As we will have to pay our crew overtime we will have to recoup this so we charge £30 per hour or part  thereof per crew member for the waiting time between 2pm and when you get the keys (Not when we finish unloading) so for example if there are 3 crew members and you get keys at 4.15 we will charge you for 3 crew x £30x 3 hours total of £270. But don’t worry we also offer a waiting time charges waiver for £35 which if taken out will cover these costs up to 4.30, after this it would be considered too late to complete the move that day.

You don’t. We will place them on our garment carriers which keep them clean and crease free. There are covers that protect the clothes.

You don’t need to worry as we will protect all your sofas and chairs in strong covers which will totally encase them, that will then be strapped down for ease of lifting. Not only will your upholstery stay unscratched it will also be free from finger marks. As well as sofa covers we also use mattress covers and dining furniture covers. We also cover all carpets and bannisters and even the front door.

We are quite used to this. Don’t worry as it`s no fault of yours and out of your hands. If your date changes 7 or more days from your moving day we will move you around on our job board, we can only book 1 date however. If it is less than 7 days there are postponement/cancellation fees due (printed on our terms and conditions). In most cases these changes only really occur if you haven’t exchanged contracts. So for this reason it is a good idea to ask your solicitor for a sensible gap between exchange and completion. In some cases we will offer a cancellation charges waiver, which will protect you from these charges if the move were to fall through or change day. This would only apply to confirmed moves that have exchanged contracts. The charges for this waiver are usually £60.

I wouldn’t worry as this is really unlikely, although it does occasionally happen. Again it really only happens when people try to exchange and complete on the same day. If this did happen to you then we would be able to do one of 2 things, firstly we could leave your goods on the lorry overnight (Locked up and in a secure compound) or if we needed the lorry the next day we have our own warehouse so we would be able to put your goods into store without rushing around to find somewhere at short notice.

Yes, but we need to know in advance, this is one of the reasons to have a survey done. The surveyor will identify any items that may need to be dismantled and ask if you want to do it or if you want us to do it. In most cases this does not affect the cost, however, if the surveyor feels the item will take a longer period of time and is complicated he will quote separately for this. Anything our staff dismantle will be re-assembled. It is important to mention that `kit` furniture is not designed to be dismantled and re-assembed and as a result, any damage caused would not be covered by insurance.

Yes. We will not fix anything to the walls or other surfaces, we will not carry out electrical/plumbing or gas work. We will not go into lofts or cellars unless it has been agreed in advance and there is good access/lighting & flooring. If you need any of these services look at our links section and you will find local companies that have the same customer care and excellence standards as we do, you are also likely to get a discount if you mention you got their details from us.

That is not your problem, we will complete your move in a professional way in a reasonable timeframe, if we need to we will use additional vehicles which we have access to. This problem regularly occurs when quotes are done over the phone or on-line. Usually the remover will have made allowances for this and you would foot the bill.

Accidents do happen sometimes. If we break something we will fix it or if it can’t be fixed will replace it. If it is something small like a picture frame or a garden pot we will give you the money direct, if it is something larger and more expensive we will send you a claim form. We will not hold your claim up if we have damaged your property.  This doesn’t mean we are clumsy, in fact we have a claims record second to none. It’s just that you need to know you are dealing with an honourable company.

Call our friendly office, or request a call back, or make an on line enquiry from our web site, we will take care of the rest. If you know you want a survey you can go to “Book a survey” and suggest the dates and times that best suit you, we will contact you to arrange the appointment. If you’re in the area you could pop into our office which is located next to Billericay Railway Station.
We look forward to hearing from you. Thank you.