When Moving Day Doesn’t Go to Plan - A Real Scenario You Should Be Aware Of
Moving home is stressful enough without worrying about what could go wrong
After more than 40 years in the removals industry, we’ve seen just about everything.
Most moving days go exactly as planned - keys are released, the lorry is unloaded, and by the end of the day, you’re settling into your new home.
But every now and then, something happens that reminds you just how fragile moving day can be.
The Reality Behind Moving Day
The home moving process still relies on multiple parties - solicitors, banks, buyers and sellers - all working together on the same day.
Most of the time, this works perfectly.
But occasionally, it creates pressure points where delays happen outside your control.
The Call You Don’t Want to Get
Everything is going smoothly.
Our team arrives on time, carefully loads your belongings, and sets off for your new home. You’ve done everything right - contracts are exchanged, your solicitor is ready, and your move is fully booked.
Then the phone rings.
There’s a problem further down the chain.
The funds haven’t reached the right account, and as a result, the keys can’t be released.
Just like that, your move stops.
A Lorry Full of Furniture… and Nowhere to Go
At that point, the situation becomes very real very quickly.
You’ve moved out of your old property.
The new owners are ready to move in.
But you can’t access your new home.
And your belongings are sitting on a fully loaded removal vehicle.
Decisions now have to be made quickly.
Do your belongings go into storage?
When can the move actually complete?
How do you get everything delivered once things are sorted?
Why Delays Happen
Even when everything appears to be in place, completion can be delayed for reasons such as:
- Banking delays or missed transfer deadlines
- Incorrect account details
- Solicitor or administrative errors
- Problems elsewhere in the property chain
- System outages or unexpected issues
In longer chains, even small delays can have a knock-on effect.
What This Means for You
If keys are not released, your move cannot be completed - even if everything else is ready.
This can lead to:
- Additional removal costs
- Re-delivery of your belongings
- Temporary storage if required
Not All Waivers Are the Same
You may come across removal companies offering waiting time or cancellation waivers, which usually cover shorter delays or changes to your moving date.
We can also provide these options where appropriate.
But this situation is different.
The Removal Day Waiver is designed for when your move cannot go ahead at all due to delays in completion and the non-release of keys.
Why We Introduced the Removal Day Waiver
Situations like this are exactly why we introduced our Removal Day Waiver.
It’s designed to protect you if your move cannot go ahead due to delays in completion.
It’s not something you’ll need in most cases.
But for many customers, it provides reassurance that if something does go wrong, they won’t be left dealing with unexpected additional costs.
Peace of Mind on Moving Day
Moving home is stressful enough without worrying about what might happen if something outside your control delays the process.
For a relatively small cost, the Removal Day Waiver offers peace of mind on what is often the most important day of your move.
Want to Know More?
👉 Read full details about the Removal Day Waiver here
If you have any questions, our team are always happy to talk things through and help you decide what’s right for your move.
A J Stephenson Removals Ltd: Helping customers move across Billericay, Essex and beyond for over 40 years.
